Victor M. Ramos
Professional Profile
Bilingual AI-Savvy Project Manager (Spanish/English) with a robust track record of leading digital transformation initiatives and AI-integrated projects across diverse industries, including hospitality, retail, manufacturing, and transportation. A proactive self-starter with over a decade of experience in managing cross-functional teams and driving results in fast-paced, high-impact environments.
I specialize in leveraging AI-driven tools such as Jira, Azure DevOps, ClickUp, Asana, Notion, Trello, and Monday.com, as well as AI-powered platforms like Miro AI, ChatGPT, Copilot for Microsoft 365, and GitHub Copilot to enhance productivity, streamline workflows, and improve decision-making. My deep understanding of machine learning project lifecycles and experience with AI-integrated platforms have allowed me to lead projects that exceed expectations and deliver measurable value.
With strong communication and collaboration skills, I lead agile teams through every stage of project development—applying Scrum, Kanban, and SAFe methodologies while emphasizing continuous improvement, iterative delivery, and team growth. I’ve managed up to 20 professionals, including developers, engineers, data analysts, and QA experts, in both on-site and distributed settings.
My tenure as IT Project Manager at Darden Restaurants included the oversight of all applications and digital platforms across the organization’s brands. I worked closely with C-level executives, directors, research units, and development teams to identify tech priorities, manage large-scale digital projects, and optimize customer engagement through technology. I led initiatives involving AI-based automation for QA testing, predictive analytics for customer behavior, and AI chatbots for internal service support.
I also directed full release cycles for web and mobile applications using best-in-class tools and processes:
Agile Ceremonies: Sprint Planning, Daily Standups, Retrospectives, and Backlog Grooming
Quality Gates: Automated Testing (Selenium, Cypress), Regression, and Performance Testing
Governance: CAB (Change Advisory Board), Go/No-Go Decision Meetings, Risk Assessment
Continuous Delivery Pipelines: CI/CD with GitHub Actions, Azure Pipelines
Driven by a passion for problem-solving and innovation, I am committed to delivering strategic value while nurturing team collaboration and growth. My bilingual capabilities further enable me to bridge communication across global teams and stakeholders, ensuring alignment and success on an international scale